8
$147.4K/day
$1.65M/day
Labor: 25%
AJS + Cancels: 45%
Complaint: 5%
We're winning July decisively with $37.84M in revenue, running 35% ahead of prorated goal and up 24.5% year-over-year. At this pace with eight days remaining, we're on track to significantly exceed our monthly target. Labor efficiency is stellar at 17.94% versus an 18.43% target, giving us an extra half-point of margin—that's real money dropping to the bottom line. However, operational execution is cracking at the seams with only 3 of 6 Power metrics hitting target, dragging our composite score to 80.
The single biggest threat is residential cancellations sitting at 37.1% against a 36% threshold—we're bleeding $350K this month alone with $555K of total upside if we can tighten this up. At 63% conversion on 83,497 residential opportunities, we're leaving massive revenue on the table through poor follow-through. This isn't a demand problem; it's an execution problem. Leadership needs to implement immediate intervention protocols: same-day callback requirements, customer retention scripts, and penalty structures for franchises running above 40% cancel rates.
LFG is the gold standard with a perfect 100 Power 6 score, 34.7% cancellation rate, and 38.6% revenue beat—whatever they're doing operationally needs to be cloned network-wide. BC Canada and Midwest are also firing on all cylinders with 92 scores and cancel rates in the low-to-mid 30s. NYC is the disaster zone with a 52 Power 6 score and a catastrophic 45.6% residential cancel rate—nearly half their booked jobs are falling off. PONY isn't far behind at 38.2% cancellations despite strong revenue growth. Both regions need immediate franchisor intervention and dedicated operational audits before they contaminate Q3.
With eight days left and revenue tracking 35% ahead of pace, we'll likely finish July 15-20% above goal barring complete collapse. The risk isn't missing target—it's masking operational rot with strong topline numbers. If we don't fix cancellations now while demand is high, we'll get killed when the market softens.
| # | Region | Score | On target | Revenue | Rev vs goal | Labor % | Labor var | Resi AJS % | AJS var | Resi cancel % | Cancel var | Loco cancel % | Loco var | Complaint % |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1. | LFG | 100 | 6/6 | $5.46M | +38.6% | 16.87% | +1.1% | 67.53% | +1.5% | 34.68% | +1.3% | 19.10% | +0.9% | 0.8% |
| 2. | BC CANADA | 92 | 5/6 | $2.55M | +34.8% | 20.47% | +0.2% | 64.53% | -1.5% | 33.05% | +3.0% | 19.00% | +1.0% | 0.9% |
| 3. | MIDWEST | 92 | 5/6 | $4.61M | +46.2% | 17.47% | +0.7% | 68.70% | +2.7% | 34.80% | +1.2% | 20.32% | -0.3% | 1.0% |
| 4. | APEX | 85 | 4/6 | $3.27M | +30.8% | 17.88% | +0.3% | 69.96% | +4.0% | 37.71% | -1.7% | 21.97% | -2.0% | 0.8% |
| 5. | SEC | 80 | 3/6 | $6.44M | +44.2% | 17.04% | +1.0% | 72.12% | +6.1% | 36.04% | -0.0% | 20.87% | -0.9% | 1.2% |
| 6. | FLORIDA | 78 | 4/6 | $2.01M | +37.3% | 18.28% | +0.8% | 66.91% | +0.9% | 37.47% | -1.5% | 26.70% | -6.7% | 1.0% |
| 7. | NEE | 75 | 3/6 | $6.52M | +36.6% | 18.90% | -0.1% | 66.92% | +0.9% | 37.54% | -1.5% | 18.07% | +1.9% | 2.1% |
| 8. | PONY | 72 | 3/6 | $3.12M | +48.1% | 18.29% | +0.6% | 70.40% | +4.4% | 38.17% | -2.2% | 23.88% | -3.9% | 1.7% |
| 9. | NYC | 52 | 2/6 | $3.87M | +24.1% | 17.84% | -0.4% | 76.81% | +10.8% | 45.59% | -9.6% | 26.40% | -6.4% | 1.5% |
| Grand Total | 80 | 3/6 | $37.84M | +35.0% | 17.94% | +0.5% | 66.67% | +0.7% | 37.12% | -1.1% | 21.16% | -1.2% | 1.3% |
100 = on target · >100 = exceeding · <100 = behind
| Region | Rev | Labor | AJS% | R-Cancel | L-Cancel | Complaint | Score |
|---|---|---|---|---|---|---|---|
| LFG | +38.6% | 16.9% | 67.5% | 34.7% | 19.1% | 0.8% | 100 |
| BC CANADA | +34.8% | 20.5% | 64.5% | 33.0% | 19.0% | 0.9% | 92 |
| MIDWEST | +46.2% | 17.5% | 68.7% | 34.8% | 20.3% | 1.0% | 92 |
| APEX | +30.8% | 17.9% | 70.0% | 37.7% | 22.0% | 0.8% | 85 |
| SEC | +44.2% | 17.0% | 72.1% | 36.0% | 20.9% | 1.2% | 80 |
| FLORIDA | +37.3% | 18.3% | 66.9% | 37.5% | 26.7% | 1.0% | 78 |
| NEE | +36.6% | 18.9% | 66.9% | 37.5% | 18.1% | 2.1% | 75 |
| PONY | +48.1% | 18.3% | 70.4% | 38.2% | 23.9% | 1.7% | 72 |
| NYC | +24.1% | 17.8% | 76.8% | 45.6% | 26.4% | 1.5% | 52 |
| Region | Revenue | YoY % | Residential | Resi YoY | Loco revenue | Loco YoY | NA Revenue |
|---|---|---|---|---|---|---|---|
| NEE | $6.52M | +36.0% | $5.66M | +40.1% | $0 | -100.0% | $185.7K |
| SEC | $6.44M | +18.1% | $5.30M | +15.3% | $0 | -100.0% | $388.8K |
| LFG | $5.46M | +8.6% | $4.64M | +9.7% | $0 | -100.0% | $237.0K |
| MIDWEST | $4.61M | +36.2% | $4.02M | +37.8% | $0 | -100.0% | $147.6K |
| NYC | $3.87M | +15.9% | $2.60M | +7.1% | $0 | -100.0% | $449.0K |
| APEX | $3.27M | +43.8% | $2.60M | +49.8% | $0 | -100.0% | $170.8K |
| PONY | $3.12M | +26.7% | $2.67M | +22.0% | $0 | -100.0% | $90.0K |
| BC CANADA | $2.55M | +19.8% | $2.05M | +23.8% | $0 | -100.0% | $79.0K |
| FLORIDA | $2.01M | +31.0% | $1.71M | +44.0% | $0 | -100.0% | $121.2K |
| Grand Total | $37.84M | +24.5% | $31.24M | — | $0 | — | $1.87M |
| Region | Resi revenue | Revenue YoY | Resi opps | Opps YoY | Resi jobs | Jobs YoY | Resi AJS % | AJS var | Resi Cancel % |
|---|---|---|---|---|---|---|---|---|---|
| NEE | $5.66M | +40.1% | 12,809 | +22.3% | 7,974 | +38.3% | 66.92% | +0.9% | 37.54% |
| SEC | $5.30M | +15.3% | 13,877 | -2.0% | 8,892 | +7.6% | 72.12% | +6.1% | 36.04% |
| LFG | $4.64M | +9.7% | 13,508 | -2.0% | 8,811 | +4.4% | 67.53% | +1.5% | 34.68% |
| MIDWEST | $4.02M | +37.8% | 11,002 | +9.7% | 7,237 | +22.1% | 68.70% | +2.7% | 34.80% |
| NYC | $2.60M | +7.1% | 6,203 | -1.6% | 3,307 | +10.9% | 76.81% | +10.8% | 45.59% |
| APEX | $2.60M | +49.8% | 8,052 | +16.9% | 4,995 | +27.8% | 69.96% | +4.0% | 37.71% |
| PONY | $2.67M | +22.0% | 7,609 | +8.4% | 4,707 | +16.7% | 70.40% | +4.4% | 38.17% |
| BC CANADA | $2.05M | +23.8% | 5,295 | -3.5% | 3,550 | +4.3% | 64.53% | -1.5% | 33.05% |
| FLORIDA | $1.71M | +44.0% | 5,142 | +22.7% | 3,171 | +34.8% | 66.91% | +0.9% | 37.47% |
| Region | Loco revenue | Loco YoY % | NA Revenue | NA YoY % | Loco cancel % |
|---|---|---|---|---|---|
| NEE | $0 | -100.0% | $185.7K | N/A | 18.07% |
| SEC | $0 | -100.0% | $388.8K | N/A | 20.87% |
| LFG | $0 | -100.0% | $237.0K | N/A | 19.10% |
| MIDWEST | $0 | -100.0% | $147.6K | N/A | 20.32% |
| NYC | $0 | -100.0% | $449.0K | N/A | 26.40% |
| APEX | $0 | -100.0% | $170.8K | N/A | 21.97% |
| PONY | $0 | -100.0% | $90.0K | N/A | 23.88% |
| BC CANADA | $0 | -100.0% | $79.0K | N/A | 19.00% |
| FLORIDA | $0 | -100.0% | $121.2K | N/A | 26.70% |
| Region | Actual Labor % | Target % | Variance | Revenue | Franchises |
|---|---|---|---|---|---|
| LFG | 16.87% | 18.00% | +1.1% | $5.46M | 7 |
| BC CANADA | 20.47% | 20.67% | +0.2% | $2.55M | 4 |
| MIDWEST | 17.47% | 18.13% | +0.7% | $4.61M | 5 |
| APEX | 17.88% | 18.18% | +0.3% | $3.27M | 11 |
| SEC | 17.04% | 18.03% | +1.0% | $6.44M | 5 |
| FLORIDA | 18.28% | 19.05% | +0.8% | $2.01M | 7 |
| NEE | 18.90% | 18.84% | -0.1% | $6.52M | 4 |
| PONY | 18.29% | 18.94% | +0.6% | $3.12M | 6 |
| NYC | 17.84% | 17.40% | -0.4% | $3.87M | 2 |
| DBA Total | 17.94% | 18.43% | +0.5% | $37.84M | 51 |
| Franchise | Spend | Budget | Util % | CPL | ROAS |
|---|---|---|---|---|---|
| Atlanta N.W. GJ | $158.6K | $173.1K | 92% | $31 | 4.0x |
| Boston North GJ | $155.5K | $168.8K | 92% | $30 | 4.7x |
| Manhattan GJ | $127.0K | $220.4K | 58% | $23 | 5.1x |
| Boston South GJ | $113.8K | $117.4K | 97% | $31 | 5.3x |
| Twin Cities GJ | $97.2K | $103.1K | 94% | $27 | 5.0x |
| Connecticut GJ | $95.5K | $105.4K | 91% | $28 | 3.8x |
| Detroit GJ | $90.3K | $72.4K | 125% | $28 | 3.8x |
| Denver GJ | $78.7K | $105.4K | 75% | $24 | 4.9x |
| Virginia North GJ | $71.4K | $92.1K | 78% | $23 | 5.6x |
| Vancouver GJ | $69.7K | $90.9K | 77% | $29 | 4.5x |
| Washington D.C. GJ | $68.4K | $82.4K | 83% | $27 | 4.9x |
| Phoenix GJ | $66.1K | $83.7K | 79% | $32 | 4.3x |
| Austin GJ | $65.4K | $90.3K | 72% | $29 | 4.1x |
| Albany GJ | $58.0K | $59.7K | 97% | $32 | 4.4x |
| Boulder GJ | $57.7K | $67.8K | 85% | $29 | 4.7x |
| Sacramento GJ | $54.5K | $34.3K | 159% | $41 | 3.2x |
| Kansas City GJ | $54.4K | $64.0K | 85% | $26 | 5.0x |
| Richmond Metro GJ | $52.4K | $53.4K | 98% | $29 | 4.1x |
| Dallas Central GJ | $47.0K | $57.4K | 82% | $24 | 4.9x |
| Indianapolis GJ | $44.1K | $46.2K | 95% | $27 | 4.7x |
| TOTAL | $2.26M | $2.54M | 89% | $27 | 4.5x |
| Franchise | Region | Revenue | % to Goal | YoY % | Resi rev | Opps | Jobs | AJS | Cancel % | NPS |
|---|---|---|---|---|---|---|---|---|---|---|
| Manhattan GJ | NYC | $3.48M | 89.4% | +15.0% | $2.24M | 6,793 | 3,823 | $911 | 46.6% | 88.0 |
| Boston North GJ | NEE | $2.81M | 102.5% | +66.7% | $2.38M | 5,831 | 3,619 | $777 | 40.4% | 88.2 |
| Atlanta N.W. GJ | SEC | $2.22M | 110.9% | +11.3% | $1.83M | 5,784 | 3,798 | $584 | 36.7% | 93.0 |
| Boston South GJ | NEE | $2.07M | 88.8% | +30.9% | $1.83M | 4,091 | 2,817 | $733 | 33.3% | 89.6 |
| Virginia North GJ | SEC | $1.64M | 105.8% | +26.2% | $1.40M | 3,461 | 2,382 | $688 | 33.7% | 92.7 |
| Twin Cities GJ | MIDWEST | $1.61M | 108.0% | +76.2% | $1.47M | 3,838 | 2,625 | $613 | 33.4% | 92.6 |
| Connecticut GJ | NEE | $1.47M | 107.6% | +18.0% | $1.30M | 3,743 | 2,348 | $628 | 38.4% | 92.4 |
| Washington D.C. GJ | SEC | $1.34M | 96.0% | +32.9% | $1.05M | 2,960 | 1,898 | $708 | 37.2% | 91.4 |
| Denver GJ | LFG | $1.34M | 101.6% | +7.8% | $1.19M | 3,606 | 2,491 | $538 | 32.2% | 91.1 |
| Detroit GJ | MIDWEST | $1.31M | 97.0% | +22.6% | $1.14M | 3,553 | 2,258 | $578 | 37.7% | 87.3 |
| Vancouver GJ | BC CANADA | $1.28M | 92.5% | +27.6% | $1.00M | 2,848 | 1,972 | $649 | 33.0% | 91.4 |
| Phoenix GJ | LFG | $971.3K | 98.2% | +8.2% | $793.4K | 2,374 | 1,578 | $616 | 36.9% | 92.3 |
| Kansas City GJ | MIDWEST | $908.2K | 99.9% | +10.1% | $752.0K | 2,339 | 1,673 | $543 | 30.6% | 92.0 |
| Austin GJ | LFG | $871.4K | 102.5% | +10.9% | $733.1K | 2,454 | 1,548 | $563 | 37.6% | 93.9 |
| Dallas Central GJ | LFG | $826.9K | 100.8% | +5.6% | $677.2K | 2,237 | 1,486 | $556 | 34.7% | 90.7 |
| Albany GJ | PONY | $813.3K | 108.4% | +23.3% | $729.0K | 1,910 | 1,200 | $678 | 38.9% | 88.1 |
| Boulder GJ | LFG | $769.5K | 106.9% | +7.2% | $671.9K | 2,152 | 1,482 | $519 | 32.1% | 91.2 |
| Richmond Metro GJ | SEC | $719.6K | 89.9% | +3.0% | $587.5K | 2,063 | 1,376 | $523 | 36.1% | 94.7 |
| Sacramento GJ | APEX | $682.7K | 82.0% | +175.2% | $571.3K | 1,497 | 937 | $729 | 38.8% | 91.7 |
| Cleveland East GJ | PONY | $643.8K | 111.4% | +22.6% | $546.1K | 1,900 | 1,125 | $572 | 41.2% | 85.2 |
| Indianapolis GJ | MIDWEST | $622.1K | 118.3% | +29.5% | $513.4K | 1,814 | 1,236 | $503 | 36.0% | 93.3 |
| Calgary GJ | BC CANADA | $604.8K | 97.9% | +8.6% | $503.9K | 1,614 | 1,052 | $575 | 36.0% | 75.0 |
| Palm Beach County GJ | FLORIDA | $584.3K | 104.3% | +28.1% | $503.2K | 1,579 | 1,054 | $554 | 34.6% | 92.6 |
| Allentown GJ | PONY | $545.2K | 99.1% | +20.3% | $498.0K | 1,522 | 969 | $563 | 37.8% | 92.9 |
| Lancaster GJ | PONY | $538.1K | 97.8% | +12.0% | $478.0K | 1,525 | 1,004 | $536 | 35.3% | 87.4 |
| Virginia Beach GJ | SEC | $515.8K | 110.9% | +14.4% | $438.9K | 1,420 | 900 | $573 | 37.5% | 95.3 |
| Jacksonville GJ | FLORIDA | $499.7K | 119.2% | +42.7% | $438.7K | 1,521 | 956 | $523 | 38.6% | 89.3 |
| Salt Lake City Metro GJ | LFG | $475.1K | 83.3% | +1.9% | $412.6K | 1,514 | 983 | $483 | 35.6% | 92.3 |
| Oahu GJ | APEX | $421.7K | 121.7% | +45.4% | $256.5K | 949 | 597 | $706 | 43.3% | 95.0 |
| Grand Rapids GJ | APEX | $418.0K | 95.0% | +6.4% | $338.0K | 1,201 | 808 | $517 | 34.8% | 96.4 |
| Philadelphia North GJ | PONY | $405.0K | 130.6% | +51.9% | $275.4K | 853 | 557 | $727 | 35.0% | 97.2 |
| Long Island East GJ | NYC | $386.6K | 87.1% | +24.7% | $358.5K | 820 | 516 | $749 | 36.5% | 84.2 |
| Naples GJ | FLORIDA | $358.8K | 102.5% | +27.1% | $282.8K | 923 | 605 | $593 | 36.7% | 93.7 |
| Edmonton GJ | BC CANADA | $348.6K | 118.6% | +40.1% | $287.2K | 856 | 606 | $575 | 30.6% | 76.0 |
| Vancouver Island North GJ | BC CANADA | $318.1K | 93.6% | 0.0% | $260.6K | 771 | 553 | $575 | 30.3% | 92.3 |
| Charleston GJ | APEX | $280.8K | 109.2% | +41.3% | $203.8K | 551 | 399 | $704 | 32.6% | 92.2 |
| Asheville GJ | APEX | $266.1K | 95.1% | +4.8% | $224.6K | 802 | 511 | $521 | 38.3% | 93.0 |
| Reno Metro GJ | APEX | $253.5K | 92.5% | +19.2% | $221.3K | 702 | 466 | $544 | 35.9% | 90.8 |
| Omaha Central GJ | APEX | $251.5K | 104.8% | +14.4% | $235.9K | 897 | 557 | $452 | 38.1% | 93.8 |
| Pinellas County GJ | FLORIDA | $250.9K | 86.5% | +12.8% | $225.1K | 689 | 432 | $581 | 38.8% | 94.4 |
| Louisiana South GJ | APEX | $214.9K | 73.1% | +98.5% | $172.1K | 968 | 555 | $387 | 45.2% | 91.9 |
| Oklahoma City GJ | APEX | $207.1K | 92.8% | +15.8% | $158.5K | 630 | 389 | $532 | 36.0% | 87.1 |
| Tucson GJ | LFG | $200.4K | 95.4% | +53.7% | $169.3K | 563 | 375 | $534 | 35.5% | 95.8 |
| Syracuse GJ | PONY | $174.9K | 89.7% | +124.8% | $141.1K | 504 | 298 | $587 | 40.9% | 94.3 |
| Coastal Ports GJ | NEE | $170.0K | 81.3% | 0.0% | $149.6K | 494 | 322 | $528 | 34.3% | 86.3 |
| Toledo GJ | MIDWEST | $165.3K | 136.4% | +63.4% | $141.9K | 517 | 299 | $553 | 44.2% | 82.3 |
| Des Moines GJ | APEX | $142.6K | 95.8% | +6.9% | $118.3K | 449 | 302 | $472 | 35.0% | 92.5 |
| Boise GJ | APEX | $133.6K | 90.9% | +236.8% | $101.7K | 435 | 316 | $423 | 29.3% | 90.0 |
| Florida Central GJ | FLORIDA | $122.6K | 72.5% | +38.5% | $111.9K | 454 | 290 | $423 | 39.2% | 90.6 |
| Florida NW GJ | FLORIDA | $98.6K | 75.3% | +47.5% | $71.6K | 352 | 228 | $432 | 36.7% | 88.5 |
| Pensacola GJ | FLORIDA | $94.2K | 79.5% | +40.2% | $73.8K | 348 | 192 | $491 | 47.2% | 82.4 |